TERMS & CONDITIONS

Welcome to our website. By using and continuing to browse this website, you agree to adhere to and be bound by the following terms and conditions, which, together with our Privacy Policy, govern the relationship between Derma Direct and you as the user or viewer.

The terms “Derma Direct,” “us,” or “we” refer to the website’s owner, while “you” refers to the user or viewer of the website.

General Terms

• Agreement: By placing an order, you accept these Terms & Conditions, including our returns policy, customs charges, and all associated risks. Pre-order items may require 7-14 working days for processing before shipping.
• Content Disclaimer: The information on this website is provided for general purposes and may be changed without notice. We disclaim all warranties regarding accuracy, completeness, and suitability for any specific purpose.
• Liability: You assume full responsibility for the use of any information or products purchased through this website. It is your responsibility to ensure suitability for your intended purpose.
• Intellectual Property: All designs, graphics, layouts, and content on this website are owned by or licensed to us. Unauthorised reproduction or use is prohibited.
• Trademarks: Any trademarks used on this website that are not owned by or licensed to Derma Direct are acknowledged accordingly.
• External Links: Links to third-party websites are provided for convenience only. We are not responsible for the content of these external sites.
• Unauthorised Use: Unapproved use of this website may result in claims for damages or criminal prosecution.
• Jurisdiction: These Terms & Conditions are governed by the laws of the United Kingdom.

Reselling Products

• The selling or reselling of goods purchased from Derma Direct is strictly prohibited, and we reserve the right to cancel and refund any orders suspected of reselling goods; promptly followed by account closure and/or blacklisting if necessary.

Promotion & Coupon Usage

• We reserve the right to withdraw any discounts / promotions at any time, and will investigate all new opened accounts and first orders to identify duplicate & prohibited usages of coupon codes and promotions.
• Discount codes and promotions may not be used on any INFINI products, sale/reduced items or any bundle products existing on our website (such as the Lumi Eyes Buy 10 Get 4 Free Bundle).
• Discount codes, referral codes and promotional offers must be applied at the time of checkout. They cannot be applied retroactively to orders that have already been placed or paid for. We are unable to modify, adjust, or refund the difference for any order where a coupon code was not successfully entered before payment.

Ordering & Delivery

• Order Details: It is the customer’s responsibility to ensure that delivery and contact information are correct when placing an order. Derma Direct is not responsible for delivery delays or loss of items due to incorrect delivery information. Errors may result in delays, and Derma Direct is not responsible for such issues.
• International Orders: You are responsible for complying with your country’s customs regulations. We are not liable for delays, seizures, or other issues related to customs.
• Failed Delivery, Redelivery & Returned Parcels: The original delivery charge paid by the customer covers the first delivery attempt. If delivery is unsuccessful, Derma Direct will arrange and pay for one additional delivery attempt. If the second delivery attempt is unsuccessful and the parcel is returned to us by the courier:
  

   

  – Redelivery: The customer must pay the new delivery charge plus the courier’s return-to-sender fee before the order is resent.

   

  – Refund: The customer will receive a refund for the products only, less the original delivery charge and the courier’s return-to-sender fee.

   

  A delivery attempt is considered to have taken place where the courier confirms that the parcel was taken out for delivery and the driver attended the delivery address or location provided by the customer, regardless of whether the customer was present or received a calling card.

   

  Customers are responsible for providing a complete and accurate delivery address and clear delivery instructions and for responding to courier delivery notifications.

• Lost or Stolen Packages: While we aim to assist with any delivery issues, we are not liable for loss, theft, or damage once an order has been delivered. Due to courier and product handling restrictions, all parcels must be handed directly to a recipient at the delivery address. Drivers are not authorised to leave parcels in safe places or unattended locations under any circumstances. If a courier leaves a parcel in a safe place or unattended location at the request of the customer, or otherwise overrides these instructions, this is done outside of our delivery terms and we cannot accept liability for any resulting loss, theft, or damage.
  

• Qualifications: We sell exclusively to trained practitioners with verified CPD-accredited aesthetics training. Proof of qualification is required for first-time orders.
  

• Courier Delays: Derma Direct is not responsible for any loss of income due to non-delivery or courier delays.
  

• Corporate Card Surcharge: We reserve the right to apply a surcharge to payments made using corporate credit cards. This surcharge is intended to offset the higher processing fees associated with corporate card transactions, which typically range between 1.5% and 2.5%. The applicable surcharge will be clearly disclosed at checkout prior to the completion of the transaction. By proceeding with payment, you agree to the application of this surcharge where applicable.

Product Usage & Practitioner Requirements

• Our products are supplied strictly for use by qualified, certified, and insured aesthetic practitioners and medical professionals.

• Products must only be used in a clinical environment and are not for home use or administration by unqualified individuals.

• It is your responsibility as the purchaser to ensure that you, and any person using the products, hold the appropriate qualifications, training, and insurance to do so safely and legally.

• All products must be used in accordance with the manufacturer’s guidelines and instructions for use.

• Derma Direct accepts no liability for misuse, off-label use, or administration by unqualified or uninsured individuals.

• Derma Direct shall not be liable for any indirect or consequential losses, including loss of income, loss of business, loss of profit, or cancellation of appointments, arising from the supply or use of any products. Where a product is found to be faulty or defective, and the fault was not known to us nor reasonably discoverable at the time of sale, our liability shall be limited to the replacement of the product or a refund of the purchase price paid.
  

• In the event of a faulty or defective product, Derma Direct will fully investigate the issue and, where appropriate, offer a replacement or refund for the affected item. Liability is strictly limited to the value of the goods supplied, and we shall not be held responsible for any indirect or consequential losses including, but not limited to, loss of earnings, treatment costs, reputational damage, or loss of business.

Returns & Replacements

• Replacement Policy: Replacement items are issued at our discretion and are subject to assessment and investigation of the reported issue.
• Evidence of Fault: To enable us to properly assess and investigate a reported product fault, customers must provide clear supporting evidence wherever reasonably possible. This should include:
  
  
  • Clear photographs of the product packaging, including the batch/lot number and expiry date.
  • Clear photographs of the affected product, syringe, needle, cannula or other relevant components.
  • Photographs clearly showing the reported fault, damage or issue.
    
    
• Return for Inspection: Where necessary, we may require the affected product(s) to be returned to us for inspection before a replacement or refund can be considered. Customers must retain the affected product and packaging until we have confirmed that they are no longer required for investigation. We may also request additional photographs, video footage or other relevant information.
• Products No Longer Available for Inspection: Where a product has been used, disposed of, lost or otherwise cannot be provided for inspection, and the customer is unable to provide sufficient photographic or other supporting evidence of the reported fault, we may be unable to verify the issue and therefore may be unable to approve a replacement or refund.
• Unauthorised Accessories: Products used with unauthorised accessories, including needles, cannulas or other components that were not supplied with or approved for use with the product, may not be eligible for replacement.
  
  
• Guarantee: Electrical items include a 12-month guarantee. Product outcomes are not guaranteed and are not grounds for replacement.

Bank Holidays & Delays

• Orders placed around bank holidays may experience delays due to courier backlogs. We are not responsible for delays caused by couriers or additional postage costs incurred.

Complaints & Claims

• Lost, Stolen, Missing, Incorrect or Damaged Items/Orders: Customers must notify us within 24 hours of delivery if any item in their order is lost, stolen, missing, incorrect, or damaged. Where delivery insurance has been selected, claims will be handled in accordance with the insurance coverage. For uninsured orders, an investigation must be completed before any replacements or refunds are issued.
• Complaints: Submit complaints via email to support@httpsdermadirectcom.local. We aim to acknowledge complaints within one week.

Delivery Protection

• Optional Cover: Delivery Protection is available for a fee:

  Opting out (unticking the checkbox during checkout) of this cover waives your right to make a claim against us, or to compensation if your order is lost, damaged or is delivered to the wrong address by the courier. We cannot compensate, refund or redeliver orders that have opted out of the Delivery Protection.

  • • £1.95 for orders up to £200.
    • £2.95 for orders between £200 and £300.
    • £5.95 for orders over £300.

• Orders that are left with a neighbour at the customer’s request via their DPD account settings are not eligible for compensation, refunds, or redelivery.

Derma Direct Price Beat Guarantee

We guarantee to beat any price from another UK Wholesaler that meets the following conditions:

• They are a UK limited company that is also VAT registered.
• ⁠The product is in stock at the time of checking.
• ⁠The product is not in a sale or special promotion including multi-buys.
• ⁠We are able to independently verify the price ourselves.

Account & Order Policies

• Order Cancellation: We reserve the right to cancel orders associated with unethical or illegal activities, including but not limited to resale without permission or lack of proper insurance.
• Resale Prohibition: Items purchased are for personal or professional use only and may not be resold without explicit authorisation.

Shipping Abroad

Derma Direct is a UK based business. If you are ordering from outside of the UK please ensure that you are aware of the following terms and conditions regarding overseas shipping and import:

We send all international orders on an express service with DPD.

Shipping rates for each country are calculated at checkout, the price is based on your location, the order value and the weight.
Please allow 3-5 working days for delivery

INTERNATIONAL/EUROPEAN ORDERS – If you have NOT paid VAT at checkout, Derma Direct are not liable for any import / duty charges that may occur once in transit, these charges are imposed by your local government. Please check your local government site before purchasing for their rules and costs associated with importing from the UK.

REJECTED SHIPMENTS
If you place and order and reject the shipment due to any additional charges, the item could be destroyed by DHL or it may be returned to Derma Direct.

If the shipment is destroyed, a refund will not be applicable from us. If the items are returned, any costs associated with the return will be deducted from final refunds.

Refunds will only be issued once the items have been received and check by Derma Direct.

Other Policies

• Samples: Samples are provided for first-time purchases only. We reserve the right to decline sample requests if terms are violated.
• Discounts: Promotional codes cannot be combined with sale prices. Orders are only confirmed upon dispatch.
• Printed Materials: Marketing materials are delivered by a third-party partner. Failed deliveries may incur additional fees.